Privacy Policy — Souveno
Effective Date: August 11, 2026
Souveno (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, software, AI-powered services, automation solutions, and related products and services (collectively, the “Services”).
1. Information We Collect
a. Information You Provide
We may collect information that you voluntarily provide to us, including:
Business name and contact person name
Email address
Phone number
Business and billing information
Payment and transaction details
Account and login information
Information submitted through forms, enquiries, or support requests
Content, files, documents, or other information submitted while using our Services
b. Automatically Collected Information
When you access or use our Services, we may automatically collect:
IP address
Browser type and device information
Operating system and device identifiers
Usage logs and activity information
API requests and system logs, where applicable
Date and time of access
Website interaction and analytics information
Cookies and similar technologies
c. Customer and End-User Data
Where our Services are used by businesses to communicate with or manage their customers, we may process customer or end-user information on behalf of those businesses.
Such information may include names, phone numbers, email addresses, messages, enquiries, transaction-related information, and other content submitted through the Services.
Where applicable, Souveno acts as a data processor/service provider on behalf of its business customers and processes such information only to provide, maintain, secure, and improve the Services as permitted by applicable agreements and law.
We do not sell customer or end-user personal data.
2. How We Use Your Information
We may use collected information to:
Provide, operate, and maintain our Services
Create and manage user accounts
Onboard and verify businesses
Process payments, subscriptions, and invoices
Provide customer support
Communicate service-related notifications and updates
Monitor service performance and reliability
Detect, prevent, and investigate fraud, abuse, and security incidents
Improve our products, services, and user experience
Analyze usage and performance trends
Comply with applicable legal and regulatory requirements
Enforce our terms, agreements, and policies
3. Data Sharing and Disclosure
We do not sell personal data.
We may share or disclose information where reasonably necessary with:
Authorized service providers such as hosting providers, cloud infrastructure providers, payment processors, analytics providers, and technical service providers
Third-party platforms and integrations that you choose to connect with our Services
Business customers, where we process information on their behalf
Legal, regulatory, or government authorities when required by applicable law or valid legal process
Professional advisers or authorized representatives where reasonably necessary to provide our Services or protect our legal rights
We require service providers handling personal data on our behalf to maintain appropriate security and confidentiality measures.
4. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include:
Encrypted data transmission
Access controls and restricted internal access
Secure servers and infrastructure
Authentication and authorization controls
Firewalls and monitoring systems
Regular security and operational reviews
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide and maintain our Services
Maintain business and transaction records
Meet legal, tax, accounting, and regulatory obligations
Resolve disputes
Prevent fraud and abuse
Enforce our agreements and protect our legal rights
When information is no longer required, we may delete or anonymize it in accordance with our applicable retention practices.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain personal information
To exercise applicable privacy rights or ask questions regarding your personal data, contact us at:
Email: support@souveno.in
We may need to verify your identity before processing certain requests.
7. Cookies and Similar Technologies
Our website and Services may use cookies and similar technologies to:
Maintain website functionality
Improve user experience
Understand website traffic and usage
Analyze performance
Remember preferences
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website or Services.
8. Third-Party Services and Links
Our Services may integrate with or contain links to third-party websites, platforms, applications, or services.
Third parties may have their own privacy policies and terms. Souveno is not responsible for the privacy practices, security, or content of third-party services that are not controlled by us.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
9. Children's Privacy
Our Services are intended for businesses and general users and are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
10. International Data Transfers
Depending on the services and infrastructure used, your information may be processed or stored in countries other than the country where you are located.
Where required by applicable law, we take appropriate measures to ensure that international transfers of personal data are handled in accordance with applicable privacy and data protection requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy and publish the updated version on our website.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:
Souveno
Email: support@souveno.in
Mobile: +91 63009 49630
Address: 101, KRISH CENTRAL APTS, 7-1-22/12 Leela Nagar, Ameerpet, Hyderabad, Telangana - 500016
Website: souveno.tech